Features
Guarantee high accessibility of your administrations
Execute best practice IT administration the board with ServiceDesk Plus’ full-stack ITSM suite
1. Incident management
Diminish blackouts, further develop specialist efficiency, meet SLAs, and deal with the total life pattern of IT tickets.
2. Asset management
Improve resource usage, keep away from weaknesses, and guarantee permit consistence.
3. Project management
Make projects, oversee assets, track progress, and incorporate tasks with solicitations and changes to adjust your general IT administration conveyance.
4. Problem management
Break down underlying drivers, decrease rehash occurrences, and lift your IT help work area's efficiency.
5. CMDB
Outwardly fabricate connections among CIs and examine the business effect of any blackouts or change executions.
6. Service catalog
Grandstand your accessible administrations to end clients, with custom SLAs and multi-stage endorsements.
AUTOMATION
Support your administration work area group's usefulness
Diminish your administration work area group from redundant assistance work area errands by setting up proficient computerization.
Business rules
Rearrange yourincident workflowsby performing measures put together activities with respect to approaching solicitations.
Tech auto-assign
Consequently relegate tickets dependent on expert accessibility with cooperative effort or burden adjusting techniques.
Smart notifications
Alert IT specialists and end clients at each progression of the tagged excursion with custom email and SMS notices.
SLAs and escalations
Guarantee opportune assistance conveyance and episode goals with custom SLAs and proactively empower staggered accelerations.
Preventive maintenance tasks
Naturally make demands with all solicitation boundaries characterized at planned frequencies for customary upkeep exercises.
Email to ticket
Convert email solicitations and occurrences to tickets naturally and appreciate mechanized ticket directing to the right specialists.
Attractive offers and building advertising campaigns that will generate leads
Frequently Asked Questions
Monthly Management Fee Structuture
It’s not our bag, man. There are many respectable web design companies we can put you in touch with, many of whom rely on our hosting services, but we generally don’t get involved in the design or build of websites.
Yes, we offer a partnership scheme for IT companies and service providers that want to be able to offer a complete suite of products to their customers. If you run an IT support business, get in touch with us if you would like to be able to offer your clients a full suite of services to fill the gaps in your portfolio.
All of our services (including most broadband services, and some telephony services) are delivered without a long-term contract, not even 12 months. So if you find that we’re not cutting the mustard, or something we are providing to you is below par, then there is no obstacle to stop you going elsewhere.
I would like to think so, yes! We work with a wide range of businesses in various sectors, including financial services, healthcare and child protection. We have all the required processes and procedures in place to guarantee our clients’ data is safe, and their data security is never compromised.
